Information We Collect
We collect personal data when you order, create accounts, or contact us. This includes name, email, shipping/billing addresses, and payment details. Non-personal data (browser type, IP) is gathered via cookies. For home decor customization, we may request room dimensions or style preferences.
How We Use Your Information
Data processes orders, ships decor items, and manages returns. We personalize product suggestions (e.g., “Customers who bought this rug also liked…”) and send promotional emails with consent. Payment data is encrypted and never stored. Analytics improve site functionality.
Data Sharing
We share data only with essential partners: payment gateways (Stripe), carriers (UPS, FedEx), and IT service providers. No sale of data occurs. Anonymized data may be used for market research. Legal disclosures comply with court orders or fraud investigations.
Cookies and Tracking
Cookies remember cart items, login sessions, and preferences. Third-party tools (Google Analytics) track site traffic. Opt-out via browser settings—note this may limit checkout functionality. We do not use cookies for intrusive advertising or sensitive data collection.
Data Security
SSL encryption protects all transactions. Payment details are PCI-DSS compliant. Accounts require strong passwords; we recommend two-factor authentication. Regular security audits prevent breaches. Report concerns to service@zoemist.com immediately.
Your Privacy Rights
Request access, correction, or deletion of personal data by emailing service@zoemist.com. Opt out of marketing emails via unsubscribe links. California residents may exercise CCPA rights for data disclosure or non-discrimination. We respond within 30 days.
Children’s Privacy
zoemist.com does not target or collect data from users under 16. Accounts require age verification. Parents may request deletion of accidental minor data by contacting service@zoemist.com with proof of guardianship.
Third-Party Links
Our site links to social media (Pinterest, Instagram) for decor inspiration and partner blogs. These have independent privacy policies. We’re not responsible for their data practices. Exercise caution when clicking external links.
Data Retention
Order data is retained for 4 years for tax compliance. Inactive accounts are deleted after 2 years. Marketing data is purged upon opt-out. Anonymized data may be retained indefinitely for analytics.
Policy Updates
Changes to this policy are posted on zoemist.com with effective dates. Significant updates trigger email notifications. Continued site use implies acceptance. Review periodically—contact service@zoemist.com with questions.