Order Processing Time
Orders for home decor items on zoemist.com are processed within 1-3 business days. This includes verification, packaging, and handing off to carriers. Processing may extend during holidays or promotions. You’ll receive a confirmation email with tracking details once shipped. For urgent requests, contact service@zoemist.com before ordering.
Domestic Shipping Methods
We offer free shipping on orders over $100, and for orders under $100 we have two shipping plans to choose from, including flat shipping at $7.99,express shipping at $9.99 and next-day shipping at $12.99.
International Shipping
zoemist.com ships to over 50 countries. Duties and taxes are calculated at checkout and paid by the customer. Delivery takes 7-21 business days. Restrictions apply to oversized items (e.g., sectionals) and fragile decor like glass vases. Track orders via our portal using your order number.
Delivery Timeframes
U.S. deliveries arrive within 3-14 business days after processing. Weather, carrier delays, or incorrect addresses may extend this. Freight items require appointment scheduling. Notifications are sent via email/SMS. Delays? Contact service@zoemist.com with your order number.
Order Tracking
Track shipments via the link in your shipping confirmation email or our “Order Status” page. Updates include carrier scans, delays, and delivery attempts. Lost packages? Report within 48 hours to service@zoemist.com for investigation. Unclaimed returns void refund eligibility.
Shipping Restrictions
Oversized items (e.g., wall mirrors, shelving) ship only to the contiguous U.S. Hazardous materials (paint-based art) and lithium-battery lighting are restricted internationally. We do not ship to PO boxes for freight orders. Verify address accuracy pre-purchase.
Undeliverable Packages
Packages returned due to invalid addresses, refusal, or failed pickup incur a 15% restocking fee plus return shipping costs. We’ll contact you via service@zoemist.com to arrange reshipment (additional fees apply) or refund minus fees.
Damaged During Shipment
Inspect packages upon delivery. Report damage within 48 hours with photos to service@zoemist.com. We’ll replace items or issue refunds. Do not discard packaging—carriers may require inspection. Furniture damage requires documentation via our claims form.
Missing Items in Shipment
If items are missing from your order, contact us within 7 days via service@zoemist.com with your order number and packing slip. We’ll verify with warehouse/carrier and reship or refund. Unreported shortages after 30 days are ineligible for resolution.