At Zoemist, we want you to love your purchase. If something isn’t right, our refund process is simple and transparent.

1.Refund Eligibility
You may request a refund within 30 days of delivery. To be eligible, items must be unused, in original packaging with tags attached. Custom items, clearance, opened bedding, and lighting with electrical components are non-refundable. Proof of purchase is required.

2. Refund Amount – What You Get Back

  • If you change your mind or need a different size: you’ll get a refund for the product price only. Original shipping fees are non-refundable, and return shipping is your responsibility. A 15% restocking fee will be applied to large furniture returns.
  • If your item arrives defective, damaged, or isn’t what you ordered: we’ll issue a full refund, including original and return shipping. No restocking fees. We’ll also provide a prepaid return label.
  • If you refuse delivery: we’ll refund the product price, but original shipping fees will be deducted. The refund will be processed once the package is returned to our warehouse.
  • If your package is lost in transit (confirmed by the carrier): you’ll receive a full refund including shipping, or we’ll send a free replacement—whichever you prefer.
  • If the carrier delivers to the wrong address due to their error: we’ll issue a full refund including shipping, or send a replacement at no extra cost. We’ll handle the claim with the carrier on your behalf.
  • If your package is returned to us because you provided an incorrect address: we’ll refund the product price, but original shipping fees will be deducted. If you still want the item, you’ll need to place a new order and pay shipping again.
  • If your package is unclaimed or not picked up: we’ll refund the product price, but both original shipping and any return shipping fees charged by the carrier will be deducted.
  • If you cancel your order before it ships: we’ll issue a full refund, including any shipping fees paid. No restocking fee applies.
  • If you cancel after the order has shipped but before delivery: we’ll refund the product price, but original shipping fees will be deducted. If the package is intercepted and returned to us, return shipping fees will also apply.

3. Refund Timing
Refunds are issued within 7 business days after we receive and inspect your return. For lost packages or delivery errors, refunds are issued after the carrier confirms the issue. Your bank or payment provider may take an additional 3–10 business days to process the refund to your account. Store credit is available as a faster alternative.

4. How to Get a Refund
Email service@zoemist.com with your order number, reason for return, and photos if the item is damaged. We will reply within 1–2 business days with a Return Authorization (RMA) number and return instructions. Ship your return using a trackable method. Once we receive and inspect the item, your refund will be processed within 7 business days.

5. Damaged, Defective, or Wrong Items
These must be reported within 48 hours of delivery. Email service@zoemist.com with your order number and clear photos. We will issue a full refund including shipping or send a free replacement. A prepaid return label will be provided. Do not return items without prior authorization.

6. Non-Refundable Items
The following cannot be refunded: custom or made-to-order pieces, lighting with electrical components, clearance and final sale items, opened bedding or textiles, items returned without an RMA number, items returned after 30 days, or items damaged by the customer (washed, altered, misused).

7. Quick Answers to Common Questions

What is the return period?30 days from delivery.
Who pays return shipping?You pay for change-of-mind returns. We pay for defective or wrong items.
Is original shipping refundable?Only if the return is due to our error, or if the package is lost in transit.
Is there a restocking fee?15% for large furniture only. No fee for other items.
Can I return custom items?No.
Can I return clearance items?No, but you may receive store credit.
How long does a refund take?We process within 7 business days. Your bank may take 3–10 additional days.
What if I refuse the package?Product refunded. Original shipping deducted.
What if my package is lost?Full refund or free replacement.
What if I gave the wrong address?Product refunded. Shipping deducted. Reshipping requires new fee.
What if I don’t have an RMA number?Returns without an RMA number cannot be processed.


8. Contact Us
Email: service@zoemist.com
Response time: within 24 hours on business days
Note: This policy is part of our Terms of Service and may be updated. Please check this page before purchasing.